Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Mississauga; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service solutions offers a dynamic opportunity for bilingual professionals. This role emphasizes providing exceptional inbound customer support while working remotely from the comfort of your home. With a focus on employee well-being, the company provides comprehensive benefits, paid training, and performance incentives. Ideal candidates will possess strong problem-solving skills and a passion for technology, particularly with smartphones and tablets. Join a supportive and inclusive culture that prioritizes career advancement and personal growth in a global organization.

Benefits

Paid Training

Comprehensive Benefits

Performance-Based Incentives

Registered Retirement Savings Plan

Remote Work Flexibility

Qualifications

• Fluency in French and English is essential.
• Minimum 1 year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Bilingual (French and English)

Customer Service Experience

Computer Navigation Skills

Problem-Solving Skills

Education

High School Diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Salary up to $25 per hour, including performance-based incentives
- Paid training and performance-based incentives
- Opportunities for career advancement within a global organization
- Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
- Supportive and inclusive work culture with a focus on employee well-being
- Remote work flexibility, allowing you to work from home

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain knowledge of client products and/or services, such as smartphones and tablets
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Must be fluent in both French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment from home
- Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS, or comparable technology
- Eagerness to learn new technologies
- Strong problem-solving skills and adaptability

#CustomerService #RemoteWork #Bilingual #CareerGrowth #InclusiveCulture

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