Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Salary up to $25 per hour, including performance-based incentives
- Paid training and opportunities for performance-based bonuses
- Comprehensive benefits package including medical, dental, and vision insurance, as well as a registered retirement savings plan
- Real potential for career advancement, with 80% of managers promoted from within
- Supportive and inclusive work culture recognized with multiple “Best Workplace” awards
- Remote work flexibility, allowing you to work from the comfort of your home

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain a broad knowledge of client products and/or services, such as smartphones, tablets, and computers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Must speak fluent French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment at home
- Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Experience with technical support or troubleshooting
- Previous work in a remote customer service role

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture

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