Customer Service Representative (Remote)

Mashreq Bank; Edmonton; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading e-commerce company is seeking a dedicated Customer Service Representative to join their dynamic remote team. This role offers flexibility and a chance to deliver exceptional service. The ideal candidate has strong communication skills and at least 1 year of experience in a customer service environment. Join a supportive community focused on continuous improvement and career growth.

Benefits

Competitive salary

Paid time off

Comprehensive health benefits

Retirement savings plan

Employee discounts

Training and development opportunities

Qualifications

• Proven experience in customer service or a similar customer-facing role.
• Technical proficiency, including trouble-shooting basic issues.
• Minimum of 1 year of experience in a customer service role.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Address customer issues and provide product/service information.
• Document and track customer interactions accurately using CRM.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to multitask

Familiarity with customer service software

Strong organizational skills

Technical proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

Amazon is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic remote team. As a key member of the customer service department, you will be responsible for delivering exceptional service to our customers, ensuring that each interaction is handled with professionalism and empathy. This is a remote, work-from-home position, offering flexibility and an opportunity to contribute to a world-class customer service experience. If you have a passion for problem-solving, a commitment to excellence, and the desire to be part of an innovative company, we encourage you to apply.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Address customer issues, concerns, and complaints, ensuring that each situation is handled in a timely and effective manner.

• Provide product and service information, including order status, delivery details, and troubleshooting.

• Maintain customer satisfaction by offering practical solutions, following up on unresolved issues, and ensuring first-call resolution whenever possible.

• Work closely with other departments to resolve complex issues and escalate when necessary.

• Document and track customer interactions accurately using our CRM system.

• Stay up-to-date with product updates, policies, and procedures to ensure accurate information is provided to customers.

• Identify trends in customer feedback and contribute to improving our service offerings.

Required Skills and Qualifications

• High school diploma or equivalent (Associates or Bachelors degree preferred).

• Proven experience in customer service or a similar customer-facing role.

• Excellent verbal and written communication skills with a friendly, professional demeanor.

• Strong problem-solving skills with the ability to think quickly on your feet.

• Ability to multitask in a fast-paced environment and handle a variety of inquiries simultaneously.

• Familiarity with using customer service software, including CRM platforms.

• Strong organizational skills and attention to detail.

• Technical proficiency, including the ability to troubleshoot basic issues related to products or services.

• Strong internet connection and a quiet, dedicated work environment.

Experience

• Minimum of 1 year of experience in a customer service or customer support role.

• Experience in an e-commerce environment or with Amazons services is a plus, though not required.

• Experience in handling high-volume customer interactions, including both inbound and outbound communication.

Working Hours

• Full-time position, remote.

• Flexible work hours, with availability to work across multiple shifts including evenings, weekends, and holidays as needed.

• Must be available to work in a fast-paced, virtual environment with set performance metrics.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.

• Ability to adapt to a wide range of customer behaviors and needs.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with customer service software.

• High level of patience and emotional intelligence to manage various customer emotions.

• Ability to maintain composure and professionalism in challenging or escalated situations.

• Ability to work independently and as part of a team in a remote work environment.

Benefits

• Competitive salary and performance-based bonuses.

• Paid time off, including vacation, sick leave, and public holidays.

• Comprehensive health benefits (medical, dental, and vision).

• Retirement savings plan with company match.

• Employee discounts on Amazon products and services.

• Flexible work-from-home opportunities and a supportive remote working environment.

• Training and development opportunities to help you advance your career.

• Access to mental health support and wellness programs.

Why Join Amazon?

• Work for one of the worlds most innovative and customer-centric companies.

• Be part of a team that values inclusivity, diversity, and continuous improvement.

• Amazon provides an environment where employees are encouraged to take initiative and make a significant impact.

• We offer career growth opportunities with the potential for professional development and advancement.

• Join a supportive community that is committed to your well-being and success.

How to Apply

If you are passionate about delivering exceptional customer service and want to be part of a global leader in e-commerce, we encourage you to apply. Please submit your updated resume, along with a brief cover letter explaining why you would be a great fit for the Customer Service Representative position at Amazon.