Customer Service Representative

Prometric; Remote; CAD 30,000 - 60,000; Part time

Job summary

A testing service provider is hiring a Customer Service Representative in Vancouver for part-time work. The role includes comprehensive customer service support to test takers through various channels. Candidates should have a year of customer service experience, ideally in a Call Centre, proficiency with office applications, and effective communication skills. This is a permanent position with an hourly wage of $19, starting as soon as possible and may allow for occasional office visits.

Qualifications

• At least one year of work experience in customer service, preferably in a Call Centre environment.
• Sensitivity to inquiries from test takers for whom English is not their first language.
• Knowledge and experience with business and office procedures, practices, and their applications.
• A quick learner with attention to detail who can work effectively within a team.

Responsibilities

• Providing comprehensive customer service to test takers via email, telephone, and online chat.
• Processing customer requests in a timely manner.
• Promoting Paragon's tests and instructional materials to clients.
• Tracking customer requests for service improvement.

Skills

Customer service

Effective communication

Problem solving

Organizational skills

Interpersonal skills

Tools

Windows Office (Excel, Word, Access)

Job description

Prometric ( www.prometric.com ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

CUSTOMER SERVICE REPRESENTATIVE

Paragon Testing Enterprises, a Prometric Company

Part-Time

POSITION SUMMARY

The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.

WORK SCHEDULE

The candidate will be required to work two 8-hour shifts on Saturday and Sunday, between the hours of 6:30am – 5:30pm PST.

RESPONSIBILITIES

The responsibilities include, but are not limited to:

• Providing comprehensive customer service to test takers via email, telephone, and online chat.
• Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
• Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
• Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
• Providing input to updates of registration and reporting databases.
• Tracking customer requests and providing input for improving customer service.

REQUIREMENTS

• At least one year of work experience in customer service, preferably in a Call Centre environment.
• Sensitivity to inquiries from test takers for whom English is not their first language.
• Knowledge and experience with business and office procedures, practices, and their applications.
• Experience with computer business applications required, including Windows Office (Excel, Word, Access) and email.
• A quick learner with the ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
• Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
• Must be eligible to work in Canada.

Start date: As soon as possible.

Hourly Wage: $19/hour

Type of position: Permanent, Part-time

Location of position: Vancouver, BC. Working from home, although may be required to go to office on occasion.

Prometric is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.