Customer Service Representative – Cardiac Rhythm Managment (Mississauga)

Abbott Laboratories; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A global healthcare leader in Mississauga seeks a Customer Service Representative. This role involves promoting customer satisfaction by building strong relationships and efficiently responding to inquiries. Candidates should possess a college diploma, be bilingual in French and English, and have relevant experience in customer service and order processing. Abbott Laboratories is committed to employee development and provides a supportive work environment with flexible policies.

Benefits

Career development opportunities

Flexible work policies

Training and growth opportunities

Qualifications

• 2 years of college education or equivalent.
• 1 to 3 years of relevant experience.
• Strong written skills in both French and English.

Responsibilities

• Build strong customer relationships and promotes customer satisfaction.
• Efficiently answer inbound calls from customers and sales force.
• Respond promptly to customer inquiries and requests.
• Process customer orders and returns according to established procedures.
• Participate in improving quality and productivity.

Skills

Interpersonal and communication skills

Bilingual (French and English)

Knowledge of MS Office

Problem solving skills

Organizational skills

Order processing techniques knowledge

Shipping/receiving processing knowledge

Education

College diploma

Tools

SAP

MS Office (Word, Excel, PowerPoint)

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• We offer flexible work policies that allow a healthy balance between personal and professional life.
• We invest in the development of our employees through training and growth opportunities.
• We foster an environment where every voice is heard and valued.

The Opportunity

This position works out of our Mississauga location in the Cardiac Rhythm Management division.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You’ll Do

• Promotes Customer Satisfaction – Build Strong Customer Relationships:
• Efficiently answers in bound calls from customers and sales force
• Identifies customer needs and most effective method of meeting those needs
• Respond promptly to customer inquiries and requests
• Promotes good relationships with external and internal customers
• Displays active awareness and concern for the customer
• Participates actively in domestic product distribution and returns
• Processes customer orders and returns in accordance with established procedures
• Trace’s shipments and advises of order status
• Research and processes credit requests
• Supports the sales teams
• Participates in improving quality and productivity
• Adheres to procedure and quality standards
• Backs up other customer service representatives
• Works efficiently with others to meet objectives of the group and company
• Participates in special projects and other duties related to customer service and sales administration as requested
• Employee will be vigilant and responsible to keep themselves current with all company procedures that apply to their job function.

Required Qualifications

• College, normal length of two years or equivalent.
• From 1 to 3 years of relevant experience.
• Proven high level of interpersonal and communication skills
• Fluently bilingual in French and English and strong written skills in both
• Knowledge of MS Office specifically Word, Excel and PowerPoint
• Knowledge of the SAP environment
• Demonstrates good mathematical, record keeping, organizational and problem solving skills
• Strong general knowledge of order processing techniques and material distribution process
• General knowledge of shipping/receiving processing techniques
• Demonstrates ability to handle multiple tasks and consistently meet deadlines
• Demonstrates commitment to provide quality service to the customer and active awareness of customer needs

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.