Customer Service Representative - Bilingual (French)

Uline; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading distributor of shipping materials is seeking a Bilingual Customer Service Representative in Cambridge, Ontario. Ideal candidates are customer-focused, eager to learn, and fluent in English and French. You'll be responsible for processing orders, answering customer inquiries, and providing product recommendations. The role offers a competitive pay range of $35 to $40 per hour, comprehensive training, and health benefits starting on day one. Join a collaborative team in a stable work environment filled with growth potential.

Benefits

Company-paid extended health coverage

Paid holidays and time off

Tuition assistance program

On-site café and fitness center

Monthly employee appreciation events

Qualifications

• High school diploma or equivalent required; Bachelor's preferred.
• Fluency in both English and French necessary.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders and handle inquiries using advanced technology.
• Provide product recommendations and build relationships with customers.
• Assist customers with online navigation and ordering.

Skills

Problem-solving skills

Listening skills

Communication skills

Bilingual (English / French)

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Customer Service Representative - Bilingual

(English / French)

Pay from $35 to $40 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours:

Monday - Friday, 9:30 AM to 6 PM.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem‑solving skills.
• Develop: Our professional environment offers one‑on‑one peer mentoring and room to grow in your career.
• Connect: Build strong relationships in our collaborative in‑person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor’s degree preferred.
• Excellent problem‑solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company‑paid extended health coverage and RRSP with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition assistance program that covers professional continuing education.

Employee Perks

• On‑site café, outdoor patio and first‑class fitness center.
• Monthly employee‑appreciation events.
• Opportunities for community involvement.
• Best‑in‑class, clean, modern facilities.

About Uline

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug‑free workplace. All positions are on‑site.

Uline is an Equal Opportunity Employer