Customer Service Representative

Precise ParkLink; Varennes; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in parking solutions is seeking a Customer Support representative to join its dynamic team. The role involves assisting customers with inquiries and providing training on applications. Ideal candidates will be bilingual and possess strong organizational and communication skills, ensuring an excellent customer experience.

Benefits

Opportunity for growth and development

Collaborative team environment

Qualifications

• Experience in customer support and administrative tasks required.
• Perfectly bilingual (French and English) both spoken and written.
• In-depth knowledge of Microsoft Office Suite.

Responsibilities

• Communication with clients via support cases.
• Creating user guides for clients.
• Assisting with data entry and closing off open orders for billing.

Skills

Organizational skills

Communication skills

Attention to detail

Adaptability

Tools

Microsoft Office Suite

Job description

Hiring Contact:

Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications. Email – [e-mail]

Company Description:

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The Customer Support representative reports directly to the Support Manager or General Manager. Customer Support is responsible for resolving customers' problems, providing training and monitoring the customer facing applications. Helping clients with their inquiries via NetSuite support cases pertaining to their parking equipment.

Employment: Full-Time

Hours: (40 hour per week)

Mandatory Qualifications:

Experience in customer support and administrative tasks.

Perfectly bilingual (French and English) both spoken and written. English is required to communicate with customers, suppliers, and head office.

Ability to handle sensitive information;

In-depth knowledge of Microsoft Office Suite including Word, Excel and PowerPoint.

Mandatory Attributes:

Organizational skills

Communication skills, like having a pleasant demeanor and the ability to work with various types of personalities within an office setting

Attention to detail to submit work or send communications without error

Adaptability and flexibility to adjust priorities for whatever task is most important at any given time

Job Responsibilities / Duties:

Communication with clients via support cases

Replying to clients in a timely manner with their inquiries

Creating user guides for clients to be provided upon request

Must be comfortable speaking directly to clients (via phone or Teams) to clarify open case inquiries

To be able to train clients on FWO back-office navigation

Configuration of FWO; creating new companies in database, all elements pertaining to project details, orders, etc.

Deactivation/activation of terminals in FWO

Relay support questions for clients that have mobile app & enforcement integrated with FWO

Communicating with various departments to complete project details prior to equipment installation

To assist with data entry; quote and orders for client requests

RMA of equipment parts

Assisting in the creation of SPO to dispatch technician to service calls

Closing off open orders for billing

Why Join Us?

Opportunity to work in a fast-growing company serving customers nationwide

Collaborative team environment with room for growth and development

Hiring Contact:

Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications. Email – [e-mail]

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.