Customer Service Representative

Las Vegas Petroleum; Quebec; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading fuel and service provider in Canada is seeking a Customer Service Representative who will ensure a memorable customer experience. Responsibilities include welcoming customers, resolving complaints, processing transactions, and collaborating with team members. The ideal candidate should have a high school diploma, excellent verbal communication skills, and a team-oriented approach. Flexibility in working hours is required.

Qualifications

• Experience in customer service or retail is preferred but not mandatory.
• Willingness to work flexible hours, including nights and weekends.

Responsibilities

• Warmly welcome customers and assist them with their inquiries and needs.
• Efficiently address customer complaints and resolve issues.
• Provide detailed information about products, services, and promotions.
• Accurately process transactions and handle payments.
• Keep the customer service area tidy and stocked.
• Work collaboratively with team members.
• Assist with inventory management and restocking when required.

Skills

Excellent verbal communication skills

Basic math skills

Problem-solving abilities

Team-oriented approach

Education

High school diploma or equivalent

Job description

Job Overview

We are currently seeking a passionate and motivated Customer Service Representative to become a vital part of our team. In this role, you will be the face of Las Vegas Petroleum, ensuring that every customer has a memorable experience. Your dedication to customer satisfaction will help us maintain our high standards of service.

Key Responsibilities

• Warmly welcome customers and assist them with their inquiries and needs.
• Efficiently address customer complaints and resolve issues with a friendly demeanor.
• Provide detailed information about products, services, and promotions to enhance the customer experience.
• Accurately process transactions and handle cash or card payments with care.
• Keep the customer service area tidy and stocked to ensure a pleasant shopping experience.
• Work collaboratively with team members to foster a positive work environment.
• Assist with inventory management and restocking when required.

Requirements

• Must have a high school diploma or equivalent.
• Experience in customer service or retail is preferred but not mandatory.
• Excellent verbal communication skills and a friendly attitude.
• Basic math skills necessary for handling transactions.
• Willingness to work flexible hours, including nights and weekends.
• Strong problem-solving abilities and composure in fast-paced situations.
• Team-oriented approach with a strong commitment to customer satisfaction.

Las Vegas Petroleum is a thriving leader in providing fuel, food, and service at our travel centers and convenience stores across the nation. We pride ourselves on superior customer service and a welcoming atmosphere for all our guests.