Customer Service Representative

Culligan; Northeastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A water treatment company in Ontario is looking for a full-time customer service representative to assist clients with service calls, manage contracts and promotions, and handle sales transactions. The ideal candidate thrives in fast-paced environments, has strong interpersonal skills, and previous customer service experience. Benefits include a competitive hourly wage, health care coverage, and opportunities for career advancement.

Benefits

Hourly base pay

Employee referral bonus

Annual performance review

Health care benefits

Employee discounts

Supportive workplace

Company lunches and events

Qualifications

• Outgoing friendly and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience.
• Intermediate computer knowledge.

Responsibilities

• Assist customers in person and on the phone.
• Set up deliveries and book service calls.
• Process new contracts and schedule installations.
• Promote and up-sell products and services.
• Handle money and run the cash register.

Skills

Outgoing personality

Excellent interpersonal skills

Ability to multitask

Previous customer service experience

Intermediate computer knowledge

Job description

Our Company

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Responsibilities

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts create customer account and schedule installation as required
• Print and distribute service work orders and route tickets close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls forward outstanding invoices as requested
• Handle money run the cash register and POS machine balance cash prepare bank deposit reconcile and balance receipts payment batches cash cheques Moneris payments petty cash etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Qualifications

• Outgoing friendly and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

We Offer

• Hourly base pay
• Employee referral bonus
• Annual performance review (potential pay increase)
• Benefits
• Dent al care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match (after three months)
• Work / Life Balance
• Tuesday through Saturday
• Paid time off
• Paid holidays
• Training
• Paid CSR training
• Paid Culligan training
• Direct Career Tracks : We love to promote from within!
• Office Manager
• Sales Representative
• Management
• Additional Perks
• Employee discounts
• Supportive Workplace
• Non-toxic work environment
• Open door policy with management
• Company lunches dinners and parties!

Job Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1

About Culligan

Our Mission and Values

Our Mission: As the leading quality water expert Culligan is committed to help individuals families and communities in need of clean safe water.

Our Values: Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices and we make sustainability a key focus of everything we do.

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities Indigenous peoples and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.

Our Location and Application

This location is independently owned and operated. Your application will go directly to the owner and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner and not to Culligan Corporate.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Apply today!

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities Indigenous peoples and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.