Customer Service Representative

Bedford Ready Mix; Lower Sackville; On-site; CAD 40,000 - 50,000; Full time

Job summary

A construction materials company in Lower Sackville seeks a customer service representative. This role involves processing sales orders, assisting customers, and coordinating deliveries. The ideal candidate will have customer service experience, attention to detail, and the ability to perform under pressure in a fast-paced environment. Flexibility to work varying hours, including weekends, is required. Comprehensive benefits package is offered.

Benefits

Health and dental coverage

Life insurance

RRSP options

Health and wellness programming

Qualifications

• Previous experience in the concrete, construction, and/or trucking industry is an asset.
• Familiarity with Halifax Regional Municipality roadways is a plus.

Responsibilities

• Accurate processing of sales orders and general inquiries.
• Assist customers with product questions and complaints.
• Schedule delivery times and coordinate with customers.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Tools

Computer skills

Job description

Responsibilities

• Accurate processing of sales orders, quotes and general inquiries
• Taking orders in a professional and friendly manner
• Assist customer with product questions, ordering, order tracking, complaints and issues
• Schedule delivery times and coordinate with customers and dispatch
• Monitor progress of work to ensure schedules are being met
• Constantly rework best fit scenario for scheduling
• Verify accuracy of customer orders
• Provide back up for dispatch as needed
• Additional duties as required

Technical Requirements

• Previous customer service experience
• Familiarity with Halifax Regional Municipality roadways will be considered an asset
• Solid computer skills and experience
• Previous experience in the concrete, construction and / or trucking industry will be a definite asset

Business Requirements

• Strong attention to detail, with knack for anticipating conditions that may impact success
• Demonstrated problem-solving skills with the ability to successfully manage changing schedules and deadlines
• Ability to work well under pressure in a fast-paced, deadline driven environment

Cultural Requirements

• Flexibility in work schedule (early mornings, days, late evenings) to meet the needs of the business
• Some weekend work required (work Saturdays on rotation)
• Ability to work comfortably within a high-output high-volume environment, working collaboratively with a diverse workforce

As a member of the OSCO Construction Group, OSCO Concrete & Aggregates Limited offers a comprehensive compensation and benefits package including health and dental coverage, life insurance and RRSP options. Additionally, we offer health and wellness programming, years of service rewards and employee sport team sponsorships.