Customer Service Representative

CemSites; Ganges; On-site; CAD 30,000 - 60,000; Full time

Job summary

A tech solutions company in British Columbia is seeking a Customer Service Representative to join its team. This role involves providing customer service through telephone, chat, and email, troubleshooting technical issues, and maintaining high customer satisfaction. Candidates should have 2+ years of relevant experience and possess strong communication and computer skills. The position offers a clean work environment with no travel required and includes benefits such as paid holidays and time off.

Benefits

Paid Holidays

Paid Time Off

Qualifications

• 2+ years of customer/phone/chat support of software products and/or other computer technology.

Responsibilities

• Provide customer service via telephone, chat, and email.
• Troubleshoot technical problems for customers.
• Become an expert in our products and services.
• Be an empathetic and friendly voice of the company.
• Collaborate well to provide solutions to customer challenges.
• Multi-task in a fast-paced, technical environment.
• Demonstrate good judgment and proactive support.
• Maintain a thorough understanding of software features.

Skills

Computer Skills

Strong Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

WELCOME! Here at CemSites, a subsidiary of The Messenger Co., it is our mission to improve the workflow of every cemetery with powerful tools that allow you to visualize data, view grave locations, manage finances, sell products, and more. Our intuitive and user-friendly workflow walks you through your work from start to finish without missing a step, saving you tons of time. We are currently seeking a Customer Service Representative to join our outstanding team here in Perryopolis!

JOB SUMMARY

Our team members handle pre-sale questions, technical support and gather valuable feedback that informs the development of our products. We consistently maintain a customer satisfaction rating above 97%. Helping customers navigate our products gets them quickly back to work realizing their vision and making their entrepreneurial dreams happen. When our customers hit a hurdle, we assist them by being informed about the solutions that are right for them.

ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES

• Customer service via telephone, chat, and email
• Troubleshooting technical problems for customers
• Becoming experts in our products and services
• Being an empathetic and friendly voice of our company
• Collaborating well to provide the best solutions to customer challenges
• Multi-tasking in a fast-paced, technical environment
• Demonstrating good judgment, problem-solving and proactive support
• Maintaining a thorough understanding of the software features, including new developments
• Other duties as assigned

QUALIFICATIONS

• High School Diploma (or equivalent like a GED)
• 2+ years of customer/phone/chat support of software products and/or other computer technology

SKILLS & COMPETENCIES

• Computer Skills
• Strong Communication skills both verbally and written
• Interpersonal skills

WORKING CONDITIONS

• Clean climate-controlled environment
• No travel
• Day Shift

BENEFITS

• Paid Holidays
• Paid Time Off

Messenger, LLC is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, veteran status, or any other legally protected status. We are dedicated to providing reasonable accommodations for individuals with disabilities in the job application process. If you require assistance or an accommodation due to a disability, please contact us at 800.827.5151 so we can make the appropriate arrangements.