Customer Service Representative

Mobile Auto Solutions, LLC; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent automotive service provider in Calgary seeks a Customer Service Representative to ensure exceptional customer experiences. The candidate will handle customer interactions both in person and remotely, manage scheduling, and process insurance-related tasks. Ideal applicants will possess a high school diploma, have at least one year of customer service experience, preferably in the automotive sector, and demonstrate strong multitasking capabilities. This role offers competitive compensation and various benefits.

Benefits

Competitive Pay

Medical, Prescription Drug, Dental & Vision benefits

RRSP with company match

Annual Paid Vacation Time Off

Ongoing Training

Qualifications

• Minimum 1 year customer service experience, ideally in the automotive industry.
• Valid driver’s license required.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Manage relationships with customers and insurance partners.
• Schedule appointments using repair management system.
• Process insurance assignments efficiently.
• Prepare repair orders with proper documentation.

Skills

Effective verbal and written communication

Multitasking in a fast-paced environment

Friendly and enthusiastic demeanor

Knowledge of Google platform and Microsoft Office

Attention to detail and accuracy

Education

High School Diploma

Job description

Company: Boyd Autobody

At Boyd Auto Body & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Benefits That Drive Your Success

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Job Description

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team. We are looking for a Customer Service Representative for the Calgary area.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email.
• Schedule appointments for vehicle repair using our repair management system.
• Ensure timely processing of insurance assignments.
• Prepare repair order with proper documentation.
• Record all communication with customers or insurance partners during the repair process using ASE.
• Manage car rental information.
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

• High School Diploma
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing.
• Ability to multitask and function well in a fast-paced environment.
• Enthusiastic and friendly demeanor.
• Strong knowledge of Google platform and Microsoft Office.
• Strong attention to detail with a high degree of accuracy.

Other Requirements

• Valid driver’s license required.

Compensation Details

Salary: $20 - $22 per hour

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well‑being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Auto Body & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace.

All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.