Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Newfoundland and Labrador; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Newfoundland and Labrador is seeking bilingual Customer Support Agents to provide inbound support. The ideal candidates must be fluent in French and English, possess at least one year of customer service experience, and demonstrate strong computer skills. Join a dynamic team that offers flexible work-from-home arrangements, competitive salary, and opportunities for advancement.

Benefits

Salary up to $20.90/hr

Performance-based incentives

Comprehensive benefits

Access to DailyPay

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in both French and English

Strong computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $20.90/hr, with performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, and vision insurance, as well as a retirement savings plan
• Access to DailyPay for early salary access
• Inclusive company culture with various networking and mentorship programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Previous experience in a remote work environment
• Familiarity with financial services products and services
• Proven track record of exceeding performance metrics in customer service roles

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