Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Ontario is seeking a bilingual Customer Support Representative to provide inbound customer support and assist with technical issues. The ideal candidate will be fluent in Spanish and English, possess a high school diploma, and have at least 1 year of customer service experience. This role offers a salary of $20/hr plus performance-based incentives, with opportunities for career advancement and a comprehensive benefits package.

Benefits

Salary of $20/hr plus performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Paid training and mentorship programs

Flexible scheduling

Inclusive company culture with networking opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free home environment for remote work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in Spanish and English

Customer service experience

Strong computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Automotive Support

Why consider this job opportunity:

• Salary of $20/hr, plus performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Work from home convenience with flexible scheduling
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and mentorship programs to support personal and professional growth
• Inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• A quiet, distraction-free home environment for remote work

How to Stand Out (Preferred Qualifications):

• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Experience in a fast-paced multi-tasking environment

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