Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a bilingual customer support representative to provide inbound support in English and Spanish. This role offers remote work flexibility and requires strong communication skills and technical aptitude. Candidates should have at least one year of customer service experience and an eagerness to learn new technologies. Comprehensive benefits and performance-based incentives are included.

Benefits

Salary of $20/hr plus performance-based incentives

Comprehensive benefits including medical, dental, vision insurance, and paid time off

Opportunity for career advancement with 80% of managers promoted from within

Engaging company culture with networking opportunities and mentorship programs

DailyPay enrollment option for early access to earned wages

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support in both English and Spanish.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve customer information.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Eagerness to learn and adapt to new technologies

Experience in fast-paced multi-tasking environments

Education

High school diploma or GED

Job description

Why Consider This Job Opportunity

• Salary of $20/hr plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work remotely from home, providing flexibility and convenience
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Engaging company culture with networking opportunities and mentorship programs
• DailyPay enrollment option for early access to earned wages

What to Expect (Job Responsibilities)

• Provide inbound customer support in both English and Spanish using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve customer information in databases
• Offer additional products and services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications)

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Strong computer navigation skills and knowledge of PC operations
• Eagerness to learn and adapt to new technologies
• Experience in fast-paced multi-tasking environments
• A desktop or laptop computer suitable for work tasks

#CustomerService #RemoteWork #AutomotiveIndustry #CareerGrowth #BilingualJobs

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