Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support provider in Canada is seeking bilingual Customer Support Representatives to assist customers through inbound calls. The role requires fluency in Spanish and English and offers a salary of $20/hr with performance-based incentives. A high school diploma or GED is required, along with at least 1 year of customer service experience. Enjoy the convenience of working from home in a supportive environment with opportunities for advancement.

Benefits

Salary of $20/hr plus performance-based incentives

Paid training

Health and wellness programs

Career advancement opportunities

Qualifications

• Fluency in Spanish and English is mandatory.
• At least 1 year of experience in customer service is required.
• Candidates must have a quiet workspace to work from home.

Responsibilities

• Provide inbound customer support in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track and document information in databases.

Skills

Fluency in both Spanish and English

Minimum of 1 year of customer service experience

Open availability for scheduled shifts

Strong computer navigation skills and PC knowledge

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary of $20/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Opportunities for career advancement, with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture
• Health and wellness programs, mentorship opportunities, and celebrations for various initiatives

What to Expect (Job Responsibilities):

• Provide inbound customer support in the customer’s preferred language using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for scheduled shifts
• High school diploma or GED
• A quiet, distraction-free environment to work from home

How to Stand Out (Preferred Qualifications):

• Proficiency in fast-paced multi-tasking and eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Access to a desktop or laptop for testing; a work computer may be provided
• High-speed internet connection (no wireless/hotspots or satellite)

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