Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Manitoba is seeking a customer support representative to provide exceptional service remotely. This position requires fluency in English, German, and French, along with strong computer skills and at least one year of customer service experience. The role offers a competitive hourly wage of up to $24.56 and includes comprehensive benefits. Join a dynamic team that fosters career growth and values employee well-being.

Benefits

Health, dental, and vision insurance

Paid training

Performance-based incentives

Employee referral bonus opportunities

Comprehensive employee assistance program

Engaging company culture with wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer satisfaction.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity

• Salary up to $24.56/hour, with additional performance-based incentives
• Opportunity for career advancement and personal development within a global organization
• Work remotely from a distraction-free environment
• Paid training and lucrative employee referral bonus opportunities
• Access to health, dental, and vision insurance, along with a comprehensive employee assistance program
• Engaging company culture with diverse networking groups and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer satisfaction
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Candidates located in the Oshawa, ON area are preferred, but this is not mandatory
• Experience in a fast-paced multi-tasking environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.