Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada is looking for candidates for a remote position. This role involves providing customer support in both French and English, resolving technical issues, and documenting information in databases. Ideal candidates will have at least 1 year of customer service experience and a high school diploma. The company offers a salary up to $25/hour, with performance incentives, and a comprehensive benefits package. Join a supportive team where 80% of managers are promoted from within.

Benefits

Salary up to $25/hour

Comprehensive benefits package

Daily pay options

Qualifications

• Must be fluent in both French and English.
• At least 1 year of customer service experience.
• A quiet, distraction-free environment to work from home.

Responsibilities

• Provide customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and track information in databases.

Skills

Fluency in French

Fluency in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Why Consider this Job Opportunity

• Salary up to $25/hour, with performance-based incentives
• Opportunity for career advancement, with nearly 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to daily pay options for early salary access
• Supportive and inclusive work environment with diverse networking opportunities

What to Expect (Job Responsibilities)

• Provide customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Document and track information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free environment to work from home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience working in a fast-paced, multitasking environment
• A desktop or laptop for testing purposes (work computer may be provided)
• High-speed internet connection (no wireless/hotspots or satellite)

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