Customer Service Rep

Spade Recruiting; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global benefit programs provider is seeking a candidate to handle member communications and manage virtual appointments. The role includes delivering online presentations on benefits, maintaining records, and using computer systems efficiently. Ideal candidates should possess strong communication skills and a service-oriented approach. This fully remote position offers comprehensive health benefits and flexible scheduling options, along with performance-based monthly bonuses.

Benefits

Comprehensive health benefits

Flexible scheduling options

Performance-based monthly bonuses

Qualifications

• Previous customer service or sales experience is an asset, but not required.
• Comfortable working collaboratively in a team environment.
• Authorized to work in the United States and/or Canada.

Responsibilities

• Handle inbound and outbound member communications.
• Schedule and manage virtual appointments.
• Deliver online presentations to individuals who have requested benefit information.
• Complete digital applications and required documentation.
• Maintain accurate records and uphold quality standards.
• Use basic computer systems and online tools efficiently.
• Participate in professional development and leadership training programs.

Skills

Strong verbal communication and interpersonal skills

Professional, positive, and service-oriented approach

Ability to communicate effectively with individuals and teams

Strong relationship-building skills

Job description

About the Organization

We are a globally established provider of supplemental benefit programs, serving tens of thousands of union and association groups worldwide. For more than six decades, our focus has been on supporting working families by offering long-term benefit solutions designed to provide stability and protection.

Role Responsibilities

• Handle inbound and outbound member communications
• Schedule and manage virtual appointments
• Deliver online presentations to individuals who have requested benefit information
• Complete digital applications and required documentation
• Maintain accurate records and uphold quality standards
• Use basic computer systems and online tools efficiently
• Participate in professional development and leadership training programs

Candidate Requirements

• Strong verbal communication and interpersonal skills
• Professional, positive, and service-oriented approach
• Ability to communicate effectively with individuals and teams
• Strong relationship-building skills
• Previous customer service or sales experience is an asset, but not required
• Comfortable working collaboratively in a team environment
• Authorized to work in the United States and/or Canada

Compensation & Benefits

• Comprehensive health benefits
• Fully remote, work-from-home position
• Flexible scheduling options
• Weekly compensation with performance-based monthly bonuses