Customer Service Rep, CCA (Full Time) - Thunder Bay, ON

SmarterCMS602DV; Northwestern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading healthcare service provider is seeking a full-time Customer Service Rep in Thunder Bay, ON. In this role, you'll coordinate referrals and manage customer inquiries for home oxygen therapy services. Candidates should have a high school diploma and 2 years of customer service experience. Strong communication skills and the ability to manage customer relationships are essential.

Qualifications

• 2 years of customer service experience required.
• Retail Sales experience is preferred.
• Proven ability to manage relationships with customers.

Responsibilities

• Coordinate telephone referrals and verify criteria for home oxygen therapy.
• Process client walk-in or phone orders and inquiries.
• Perform customer service activities including order status and problem resolution.

Skills

Excellent communication

Interpersonal skills

Organization skills

Strong computer skills

Ability to multitask

Education

High School or equivalent Diploma

Job description

Overview

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career. Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders.

Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible. For more information about the company and its products and services, please visit www.linde.com

At Medigas, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Position

Customer Service Rep/Customer Care Associate (Full Time) - Thunder Bay, ON

Primary Purpose

This position is responsible for the coordination of telephone referrals, verification of criteria and appropriates funding in setting up clients for home oxygen therapy and related healthcare services. Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients.

Key Accountabilities

• Perform customer service activities including receiving and entering telephone orders, answering questions, tracing order status or product shipments and resolving problems
• Accountable for providing complete and accurate account set-up and pricing data and ensures ongoing accuracy of customer information
• The successful candidate will help support the Territory Managers, balancing time between inside sales and customer service duties along with helping the team to achieve a targeted sales budget.
• Collection of payments to ensure customer accounts are current
• Tracking customer orders in JDE to ensure delivery and billing is complete
• Responsible for daily cash reconciliation, as well as bank deposits
• Ensure that out-going mail is sent daily

Required Qualifications

Education:

• High School or equivalent Diploma

Experience:

• 2 years of customer service experience
• Retail Sales experience is preferred

Knowledge / Skills / Abilities:

• Excellent communication, interpersonal and organization skills
• Strong computer skills
• Commitment to safety is a must
• Must have proven ability to manage relationships with current and new customers as well as maintain knowledge of Homecare sales growth and development areas
• Ability to multitask and remain calm under pressure

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.