Customer Service Rep (Bilingual) - Remote

Teladoc Health; Victoria; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading telehealth provider is seeking a Tier 1 Patient and Member Support Representative to deliver exceptional customer service in a dynamic call center environment. Responsibilities include managing calls and emails, coordinating information about services, and handling crisis situations when necessary. The ideal candidate is bilingual in English and French, possesses outstanding empathy and organizational skills, and can work independently and collaboratively. This position offers flexible scheduling and valuable experience in virtual healthcare.

Benefits

Flexible work schedule

In-demand experience in healthcare and tech

Opportunity to build industry-relevant skills

Qualifications

• Exceptional empathy, actively engaging with members and patients.
• Exemplary organizational skills in a high-paced environment.
• Ability to adapt to new processes and thrive in a fast-paced work environment.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Coordinate queues and provide information about services.
• Handle crisis situations professionally.
• Communicate effectively to explain complex concepts.
• Work independently and as part of a collaborative team.

Skills

Exceptional empathy

Organizational skills

Bilingual (English and French)

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. The versatility to work both independently and collaboratively as part of a dynamic team. Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base. Superior problem-solving capabilities and organizational acumen to address challenge effectively.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Coordinate queues and provide information about Teladoc Health services.
• Handle crisis situations professionally and efficiently when they arise.
• Communicate clearly and effectively to explain complex concepts to a diverse member base.
• Work independently and as part of a collaborative team in a dynamic environment.

Qualifications

• Exceptional empathy, actively engaging with members and patients to understand their needs.
• Exemplary organizational skills, adept at managing multiple priorities in a high-paced environment.
• Abe to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French is a requirement.

Benefits

• Earn $24 CAD per hour
• Minimum commitment of 15 hours per week; you can work more hours if you want to.
• Make your own flexible work schedule anytime:
• Monday to Friday: 5:00 AM–9:00 AM EST
• Thursday and Friday: 8:00 PM–12:00 AM EST
• Saturday and Sunday: 5:00 AM–10:30 AM EST
• Gain in-demand experience in healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling