Customer Service Rep – Automotive (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is offering a remote opportunity for a Customer Support Representative in Edmonton, Canada. The role involves inbound customer support, resolving basic technical issues, and tracking information in databases. Candidates should have at least one year of customer service experience and a high school diploma. The job offers competitive pay, flexible scheduling, and comprehensive benefits, including paid training and performance-based incentives.

Benefits

Comprehensive benefits

DailyPay enrollment option

Paid training

Performance-based incentives

Qualifications

• Minimum of 1 year of customer service experience is required.
• Must have open availability for scheduling.
• Proficiency in computer navigation and knowledge of PC is essential.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Fast-paced multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary range of $17-$20/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and holidays
• Opportunities for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Proficiency in fast-paced multi-tasking
• Strong computer navigation skills and PC knowledge

How to Stand Out (Preferred Qualifications):

• Experience with customer service in the automotive industry
• Eagerness to learn new technologies
• Ability to work in a quiet, distraction-free environment
• Desktop or laptop for completing PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.