Customer Service Manager Part-Time

Walmart Canada; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail corporation in Richmond Hill is looking for a Customer Service Manager Part-Time to coordinate Front End operations, ensuring exceptional customer service and operational standards. Candidates must be 16 years or older. This entry-level full-time position offers a competitive hourly wage of CA$15.00. Join a dynamic team in a fast-paced retail environment.

Qualifications

• Age - 16 or older

Responsibilities

• Coordinate Front End operations to provide exceptional customer service.
• Ensure safe work processes and emergency procedures are followed.
• Handle customer and Associate concerns.
• Monitor all Front End associates for proper coverage.
• Provide training to Associates on systems and procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure EAS systems are functioning to standard.
• Prepare registers for opening and closing daily.
• Promote company sponsor programs.

Job description

Overview

Join to apply for the Customer Service Manager Part-Time role at Walmart Canada

This range is provided by Walmart Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$15.00 / hr - CA$15.00 / hr

Location

Primary Location: 1070 Major Mackenzie Dr E, Richmond Hill, ON L4S 1P3, Canada

Position Summary

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

Responsibilities

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handle customer and Associate concerns and provide guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
• Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
• Other duties as assigned.

Qualifications

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Additional Information

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

R-2274018

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Retail, Manufacturing, and Retail Groceries