Customer Service Executive- Bilingual

CMC Markets; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading online financial trading business in Downtown Toronto is seeking a Client Services Executive (bilingual in English and either French or Chinese). The successful candidate will excel in customer service, contributing to a positive client experience and solving problems effectively. This role provides an opportunity to step into the Financial Services industry and offers attractive perks including 15 days of vacation plus your birthday off.

Benefits

Women@CMC

LinkedIn Learning

Referral bonuses

15 days’ vacation + birthday off

Health and dental benefits

RRSP contribution match up to 5%

Qualifications

• Excellent verbal and written communication skills.
• Ability to work with customers in a high-volume call centre.
• Experience or willingness to work in a high-volume call center.

Responsibilities

• Work collaboratively with the Premium Client Management team.
• Create a positive client experience through exceptional service.
• Problem solving for client inquiries.

Skills

Customer Service

Bilingual (English and French or Chinese)

Communication Skills

Resilience

Education

Degree in Business, Finance, Economics

Job description

Overview

CMC Markets (CMC) is a leading online financial trading business, listed on the London Stock Exchange, serving retail and institutional clients in 13 countries through regulated offices and branches. CMC offers an award-winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. More detail on the Group can be found at https://www.cmcmarkets.com/group/.

CMC Markets has an exciting new opportunity for a Client Services Executive!

Our Toronto office is looking for a Client Services Executive (French or Chinese Bilingual) to work collaboratively with our Premium Client Management team and wider business. You will play a major role in creating a positive client experience through exceptional service and problem solving.

Who we’re looking for?

• You will excel in Customer Service.
• You will be bilingual in English and either French or Chinese.
• Excellent verbal and written communication skills.
• This could be a move from a large firm to a smaller organisation where you will gain more exposure to the business.
• This could be your first step into the Financial Services space.
• You may have studied Business, Finance, Economics, etc., and are looking for a break into the industry.
• Demonstrate resilience and capacity to work with customers in a high-volume call centre.

The future at CMC

• We continue to grow and evolve, and launch new products and services, creating opportunities for new and existing employees.
• We value our staff and promote internal mobility.
• You will have the opportunity to work effectively as part of an international team.

Why join CMC

• A company focused on growth and development.
• Company perks such as Women@CMC, LinkedIn Learning, referral bonuses, 15 days’ vacation + your birthday off, health and dental, etc.
• Match RRSP contribution up to 5% of base salary.
• Convenient location, with an office in Downtown Toronto.

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.