Customer Service Associate – Interpreter Relations and Communications (CSA-IRC)

Alliance for Healthier Communities; Toronto; On-site; CAD 52,000 - 64,000; Full time

Job summary

A community health center in Toronto is seeking a Customer Service Associate focused on interpreter relations and communications. The role involves coordinating information sessions, screening applicants, and facilitating professional development events. Candidates should have a university degree and 3-5 years of relevant experience, along with strong interpersonal and communication skills. Access Alliance offers comprehensive benefits, and candidates must be fully vaccinated.

Benefits

Comprehensive group benefits

Annual vacation entitlement

Employee assistance programs

Qualifications

• 3-5 years of experience in a related position.
• Experience designing curriculum and facilitating training sessions.
• Excellent communication skills, both oral and written.

Responsibilities

• Design and post job opportunity communications.
• Screen and interview applicants.
• Coordinate onboarding and orientation of interpreters.

Skills

Interpersonal skills

Organization

Communication

Problem-solving

Curriculum design

Facilitation

Education

University degree in related discipline

Tools

MS Word

Excel

PowerPoint

Canva

Adobe Acrobat

Job description

Access Alliance Multicultural Health and Community Services

• Job Title:Customer Service Associate – Interpreter Relations and Communications (CSA-IRC)
• Total House of work per week: 35
• Compensation Amount / Range: $52,770 - $63,580
• Is Artificial Intelligence used for screening or assessment of candidates☐Yes ☒ No

Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that aims to provide services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. The Centre envisions a future in which Toronto’s diverse communities achieve health with dignity.

As a means of improving linguistic access to services for individuals with limited English proficiency, Access Alliance initiated an interpreter service program in the early 1990s. Over the past three decades, this not-for-profit fee-for-service program has seen significant, sustained growth, responding to the increasing need for professionally-trained interpreters in the health, social, legal and community services sectors.

• Designing job opportunity communications and posting them in appropriate media and organizations.
• Coordinating and facilitating information sessions for individuals interested in becoming interpreters.
• Screening and interviewing applicants.
• Coordinating onboarding and orientation of interpreters.
• Maintaining a database of language professionals.
• Coordinating interpreter recognition program and events.
• Responding to all queries in a timely, solution-oriented, and customer-friendly manner.

Professional Development

• Planning and coordinating an annual calendar of interpreter professional development events, including the Interpreter Debrief sessions.
• Ensuring effective promotion of events and sessions to appropriate audiences.
• Support interpreters to strengthen their competencies and meet their on-going education obligations.
• Providing coaching to interpreters as required.
• Contribute to content development of orientation sessions for customers to ensure alignment with interpreter role boundaries and best practices.

Newsletters, Social Media and Communications with Interpreters and other Stakeholders

• Coordinate interpreter newsletters and comuniques in collaboration with LS team members.
• Develop our presence online through social media in collaboration with AAMHCS Communications team.
• Promote and participate in marketing, promotion, and media activities as needed.

University degree in a related discipline, such as Adult Education or Communications

• Three (3) to five (5) years minimum experience working in a related position
• Significant experience designing curriculum and facilitating training sessions and workshops for diverse adult learners
• Significant experience developing communications plans and designing various electronic and printed materials
• Excellent interpersonal and group facilitation skills
• Solution-oriented decision-making and problem-solving
• Superb oral and written communication skills, preferably with previous copy-editing and public speaking experience
• Excellent organizational skills and keen attention to detail

Preferred

• Demonstrated proficiency in various computer operating systems and applications, including MS Word, Excel, PowerPoint, Publisher; Canva; Adobe Acrobat
• Demonstrated proficiency with major social platforms, in particular Twitter, LinkedIn, and WhatApp
• Self–starter with the ability to work independently and demonstrated initiative
• Demonstrated time management skills and prioritization skills
• Able to work in a dynamic, high pressure environment, while maintaining flexibility and positive attitude
• Experience working with diverse communities and demonstrated commitment to anti-oppression practices and principles

Asset

• Familiarity with the language services sector and/or previous experience working as an interpreter are assets
• Demonstrated understanding and appreciation for the not-for-profit and community services sector

Access Alliance offers comprehensive group benefits coverage, annual vacation entitlement, cumulative sick leave entitlement, employee assistance programs. Access Alliance is a HOOPP employer.

Please be advised that our organization requires all staff, students, and volunteers must be fully vaccinated. Proof of vaccination can be obtained from the Ministry site.

We thank all applicants for their interest but only those selected for an interview will receive acknowledgement.

Please note that a criminal background check (Vulnerable sector) will be conducted for this position.

We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and 2SLGBTQI+ communities.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Access Alliance encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, lotions, hairspray, etc.) while at the Centre.