Customer Service Associate

Savers; Toronto; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading thrift operator as a Customer Service Associate in Toronto. You'll create exceptional experiences for customers and donors while working in a diverse team. Enjoy comprehensive training, health benefits, and a supportive work environment focused on community impact.

Benefits

Extended health care plans

Company-paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP)

Paid time off

Access to mental health services

Qualifications

• Ability to create exceptional experiences for customers and team members.
• Commitment to diversity and inclusion.

Responsibilities

• Provide excellent customer service to customers and donors.
• Support team members in a diverse work environment.

Skills

Customer Service

Teamwork

Job description

Description Position at Value Village

Job Title: Customer Service Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, we specialize in value-priced pre-owned clothing, accessories, and household goods. Our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proudly part of the #ThriftProud movement. Our success is driven by millions of loyal customers visiting over 300 stores and more than 22,000 team members. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of people from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that positively impacts both the planet and local communities.
• An investment in your career growth, supported by our aggressive store expansion plans that emphasize the development of our team members.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training programs for all staff levels, with around 90% developed internally.
• Extended health care plans for full-time Team Members.
• Company-paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching contribution.
• Paid time off for leisure or personal interests.
• Access to mental health services to support daily well-being.

Address: 1525 Victoria Park Ave, Toronto, ON M1L 2T3

Value Village is committed to fair and accessible employment practices. We will accommodate people with disabilities during the recruitment, assessment, and hiring processes by providing reasonable accommodations upon request and through ongoing consultation. We continuously review and amend our policies to ensure compliance with accessibility standards.