Customer Service and Ramp Agent

Pacific Coastal Airlines; Kelowna; On-site; CAD 40,000 - 50,000; Full time

Job summary

A regional airline based in Kelowna is seeking a Permanent Full Time Customer Service and Ramp Agent. The ideal candidate will enjoy a dynamic work environment, assisting passengers with check-in, baggage services, and flight reservations. Qualifications include customer-facing experience, clear communication skills, and the ability to work under pressure. This role offers a standard benefits package, travel perks, and a commitment to a positive workplace culture.

Benefits

Extended health benefits

Travel benefits with partner airlines

Employee appreciation programs

Qualifications

• Experience in customer-facing role.
• Must possess a valid BC driver's license.
• Capable of lifting up to 70 pounds.
• Must be able to obtain designated security clearance.

Responsibilities

• Check-in passengers and verify immigration documents.
• Collect excess baggage charges and resolve service disruptions.
• Ensure a safe and on-time departure through boarding processes.

Skills

Customer service experience

Clear communication skills

Ability to work under pressure

Multitasking

Problem solving

Job description

Join our team!

Pacific Coastal Airlines is looking for a Permanent Full Time Customer Service and Ramp Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individuals to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Marshall, de-ice and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications And Competencies

• Experience in customer-facing role
• A valid BC driver's license (Class 5 preferred)
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits

We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs

We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply today! Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability, or any other identifying characteristic.