Customer Service Agent (Hiring Immediately)

MCI; Edwardsville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing company in Nova Scotia is seeking Customer Service Representatives for handling inbound inquiries and providing assistance with products. The role entails troubleshooting, problem-solving, and ensuring customer satisfaction. Candidates should possess a high school diploma, strong communication skills, and the ability to multi-task. A competitive starting compensation package is offered along with benefits such as paid time off, health insurance, and career growth opportunities in a supportive team environment.

Benefits

Paid Time Off

Health benefits

Life insurance options

Career growth opportunities

Paid training

Fun work environment

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Highly reliable with consistent attendance and punctuality.

Responsibilities

• Listen to and resolve customer issues via inbound calls.
• Use systems and technology to complete account-management tasks.
• Ensure first-call resolution through problem-solving.
• Recognize and apply sales skills to upgrade customers.

Skills

Excellent organizational skills

Strong communication skills

Customer-service oriented

Ability to evaluate and troubleshoot issues

Ability to multi-task

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sydney, NS

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company focused on delivering tailored solutions across the commercial and public sectors. We are looking for Customer Service Representatives to support inbound customer service, help desk, and back‑office processing. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products and process‑related inquiries, and professionally represent prominent brands. All entry‑level roles offer industry‑leading training and abundant advancement opportunities (Supervisor, Trainer, Talent Acquisition, Operations Management).

Key Responsibilities

• Listen to and resolve customer issues via inbound calls.
• Use systems and technology to complete account‑management tasks.
• Recognize and apply sales skills to upgrade customers.
• Explain and position products and processes during interactions.
• Appropriately escalates customer dissatisfaction.
• Ensure first‑call resolution through problem‑solving and effective call handling.

Candidate Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Basic knowledge of Microsoft Office Suite and Windows operating system.
• Highly reliable with consistent attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must submit up to a Level II background and/or security investigation (fingerprint required). Offering contingent on results.
• Must submit to drug screening (not applicable in Canada). Offering contingent on results.

Compensation & Benefits

Starting compensation is based on experience, with a competitive package that grows over time. Benefits include:

• Paid Time Off and paid holidays.
• Health benefits through Blue Cross for full‑time employees.
• Life insurance options.
• Accident and critical illness supplemental insurance.
• Career growth opportunities through internal promotion.
• Paid training while earning a paycheck.
• Fun, engaging work environment with a team‑oriented culture.
• Casual dress code.

Physical Requirements

This is a professional office environment. Duties are largely sedentary with frequent sitting/standing for long periods while using computer and telephone headset. You may be required to move around the office, reach in any direction, lift up to forty (40) pounds, and use a computer and other office equipment.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. Contact Human Resources for requests.

Diversity & Equality

MCI embraces diversity and maintains a work environment free from discrimination. We consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI does not discriminate or tolerate harassment on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other protected characteristic. All employment decisions are based solely on merit and qualifications.

Disclaimer

The purpose of this job description is to provide a general overview of the role. It is not an exhaustive list of duties or qualifications, and the employer retains the right to revise it at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason.

Apply today!