customer service agent

Government of Canada; Amherst; On-site; CAD 40,000 - 60,000; Full time

Job summary

A government agency in Nova Scotia seeks candidates for a customer service position. You will handle inquiries, manage digital records, and process purchase orders. Essential skills include strong communication and attention to detail. Candidates should have 3-5 years of relevant experience and knowledge of database and ERP software. This role is on-site with a vibrant work environment, and various health and financial benefits are offered.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Registered Retirement Savings Plan (RRSP)

Free parking available

On-site amenities

Qualifications

• 3 years to less than 5 years of experience is required.
• Proficiency in database software and ERP software is necessary.
• Experience in maintaining digital databases is a must.

Responsibilities

• Respond to written and oral inquiries from clients.
• Address customer complaints and concerns effectively.
• Maintain records and statistics in an organized manner.
• Complete and process international purchase orders.

Skills

Attention to detail

Client focus

Excellent oral communication

Excellent written communication

Flexibility

Organized

Team player

Education

College/CEGEP or equivalent experience

Tools

MS Excel

MS Outlook

SAP (FI/CO / HR / MM / OT SD)

JD Edwards

Job description

Overview Languages

English

Education

• College/CEGEP
• or equivalent experience

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Industrial plant
• Aviation/aerospace manufacturing

Responsibilities

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries, and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Sell merchandise
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Complete and process international purchase orders
• Review purchase order claims and contracts to determine compliance with company policy

Experience and specialization

• Database software
• Enterprise resource planning (ERP) software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• SAP (FI/CO / HR / MM / OT SD)
• MS Access
• MS PowerPoint
• JD Edwards
• Spreadsheet
• Electronic mail
• Inventory control software

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• On-site amenities