Customer Service Account Manager

Clinicmaster; Laval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A growing SaaS healthcare provider is seeking a Customer Success Manager to enhance client relationships and drive product adoption. This hybrid remote position requires strong communication skills and a passion for customer service. You will manage onboarding, ensure client satisfaction, and identify growth opportunities. Join us for competitive benefits and the chance for professional growth.

Benefits

Dental care

Disability insurance

Extended health care

Life insurance

On-site gym

On-site parking

Qualifications

• Proven experience in customer success or account management.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for clients.
• Lead onboarding projects and deliver training sessions.
• Drive customer satisfaction and product adoption.

Skills

Customer success

Communication skills

Interpersonal skills

Problem-solving

CRM software proficiency

Job description

About Us

At ADDATech Systems Inc., we\'re passionate about helping our clients achieve their goals and grow their businesses. Our Customer Success Managers (CSMs) are trusted partners who ensure clients receive exceptional value from our solutions, driving satisfaction, retention, and growth.

About the Role

As a Customer Success Manager, you will be the primary point of contact for our clients. You\'ll build strong relationships, oversee onboarding, and help customers adopt our products successfully. You\'ll act as their advocate, ensuring they are supported while also identifying opportunities to expand our partnership through upselling and cross-selling.

This is a proactive role where you\'ll help customers achieve their goals, drive product adoption, and contribute directly to business growth.

What You’ll Do

• Serve as the main point of contact for clients, building trust and long-term relationships.
• Lead onboarding projects and deliver engaging training sessions.
• Ensure a smooth customer journey post-sale by providing "white glove" service.
• Proactively monitor account performance and address risks of churn.
• Drive customer satisfaction, product adoption, and business value.
• Collaborate with sales, marketing, product, and support teams for a seamless client experience.
• Conduct product presentations, demos, and training to help clients maximize value.
• Identify upselling and cross-selling opportunities within existing accounts.
• Maintain accurate client data and generate performance reports.

What We’re Looking For

• Proven experience in customer success, account management, or a related SaaS or B2C role.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Conflict resolution and problem-solving abilities.
• Proficiency with CRM software.
• Passion for customer service and helping clients achieve success.
• Willingness to travel occasionally.

Nice to Have

• Experience in onboarding, training, or project management.
• Background in healthcare or technology solutions.
• Analytical skills to track KPIs such as retention, churn, and customer satisfaction.

Why Join Us?

• Be part of a growing team that values innovation, collaboration, and customer success.
• Opportunity to work directly with clients and make a measurable impact on their businesses.
• Competitive salary and benefits package.
• Professional growth opportunities in a fast-growing SaaS company.

Job Type

Full-time, Permanent

Benefits

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• On-site parking

Location

Hybrid remote and in Laval, QC H7L 4S4