Customer Service

Richmond Tile Centre; Richmond; On-site; CAD 40,000 - 60,000; Full time

Job summary

A local tile retailer in Richmond is looking for an enthusiastic team member to join their customer service and sales team. This role involves engaging with customers on the sales floor, loading products, and maintaining a clean and inviting showroom. Ideal candidates will have a great personality, a commitment to service, and the ability to lift heavy loads. The position offers in-house training, staff discounts, and a supportive work environment tailored toward work-life balance.

Benefits

In-house training

Employee dental and health package

Staff discounts

Generous salary plus performance bonuses

Work-life balance with scheduled days off

Career development opportunities

Qualifications

• Must have a good personality and be committed to customer service.
• Ability to lift heavy weights (75+ lbs) is essential.
• Proactive individuals who take initiative are preferred.

Responsibilities

• Provide customer service by actively engaging with customers on the sales floor.
• Load tiles into customer vehicles and assist with loading to the sales floor.
• Keep showroom clean and organized, including dusting and maintenance.

Skills

Great personality

Ability to lift 75+ lbs

Committed to customer service

Good eye for colour and design

Proactive

Job description

Location: #130-12571 Bridgeport Road, Richmond, BC V6V 1J4

Established in 1988, Richmond Tile Centre (RTC) has been dedicated to providing Richmond and the Lower Mainland with quality tile selection and service for the past 25+ years. Offering expert, hands‑on advice, innovative design tips and unique tile solutions for your walls, floors, backsplashes, bathrooms, surrounds, patios and more.

Job Description

This position involves several key duties:

Customer Service – Actively approach customers on the sales floor, inquire about their needs and wants, offer solutions that are tailored specifically to that customer, and work with the customer until their needs are met.

Loading – Pull tile from the sales floor and load into customer vehicles either by hand, using a pallet jack or with a forklift; assist with loading tile to the sales floor as needed.

Cleaning – Put away sample boards, dust shelves, sweep and mop floors, shovel snow and clean common areas such as bathrooms.

Merchandising – Pack product out to the shelves from the stock room, create signage and displays, and help ensure that our showroom is clean and ready for customers.

Beyond these key duties, all employees are expected to fill in and help out as needed in order to ensure that everything that needs doing gets done.

Qualifications

• Great personality
• Ability to lift 75+ lbs
• Committed to customer service
• Genuinely enjoys helping customers
• Proactive and takes the initiative to complete the task
• Administration knowledge
• Good eye for colour and design
• Ability to read and understand floor plans (is an advantage)
• Previous retail experience (desirable, but not essential)

Additional Information

Benefits

• Grow your skills with our in‑house training
• Join our employee dental and extended health package
• Enjoy staff discounts
• Earn a generous salary package, plus bonuses, based around performance
• Enjoy every Sunday off and one other day during the week – RTC appreciates the work‑life balance of its employees and respects life outside the company
• Store Hours: Mon‑Fri 9:00am‑5:30pm, and Sat 9am‑5pm and we are closed on ALL Statutory Holidays
• Develop a career within the business
• Become part of a great team of people dedicated to improving efficiencies for the benefit of the company, its customers and very importantly its employees

We thank all applicants for their interest; however only those selected will be contacted for an interview.