Customer Relations Specialist (Automotive)

Adecco Canada; Ajax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking a Customer Relations Specialist in Ajax, ON. This full-time, 12-month contract role offers an hourly wage of $25-$27, focusing on supporting customer care initiatives in the automotive sector. Ideal candidates possess customer service experience, strong communication skills, and a positive attitude. Applications are considered immediately.

Qualifications

• Experience in a call centre environment required.
• Previous experience in the automotive industry preferred.
• Must be able to pass a criminal background check.

Responsibilities

• Manage customer care issues on social media platforms.
• Address and resolve customer concerns.
• Document all customer interactions in the CRM system.
• Support the Call Centre team as needed.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Education

Post-secondary education

Job description

Overview

Adecco is currently seeking a Customer Relations Specialist (Automotive) in Ajax, ON. This is a 12-month contract role offering a competitive hourly wage of $25-$27 per hour. The Customer Relations Specialist will play a key role in supporting customer care initiatives by managing inquiries across multiple channels, resolving concerns promptly, and ensuring every customer interaction reflects the company's "customer first" philosophy.

Responsibilities

• Manage customer care issues on social media platforms and other communication channels.
• Reduce response times and ensure timely follow-up on inquiries.
• Address and resolve regional customer concerns.
• Provide current and prospective vehicle owners with accurate information on products, features, and services.
• Use internal resources to troubleshoot and resolve customer or vehicle issues.
• Demonstrate a strong work ethic, professionalism, and customer-focused attitude.
• Apply Volkswagen policies and procedures correctly to resolve concerns.
• Accurately document all customer interactions in the CRM system.
• Support the Call Centre team as needed.
• Escalate customer input and dealer concerns to Level 2 when required.
• Track and communicate customer trends and product-related issues.
• Generate reports to identify service opportunities and improve customer relations.
• Act as liaison with Roadside Assistance providers.
• Stay informed on trending topics, technical bulletins, service actions, and campaigns.
• Apply best practices and processes to quickly resolve urgent "car down" situations.
• Maintain up-to-date knowledge of new products and services as they enter the market.

Requirements

• Must be legally eligible to work and reside in Canada.
• Previous customer service experience in a call centre environment required.
• Experience in the automotive industry preferred.
• Post-secondary education preferred.
• Strong written and verbal communication skills.
• Positive, professional attitude with excellent problem-solving abilities.
• Ability to pass a criminal background check.

Location: Ajax, ON | Job type: 12-month contract | Full-time | Shifts: Monday-Friday 9:00am-5:00pm

Pay rate: $25-$27 per hour. Benefits and onboarding details are provided as part of the assignment. Applications are reviewed on a rolling basis for immediate employment consideration.