Customer Experience Team Lead – Banking

Scotiabank; Campbell River; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading bank in the Americas is seeking a Customer Experience Lead in Campbell River, BC. In this role, you will manage a team of Customer Experience Associates, build strong customer relationships, and contribute to enhancing the overall customer experience. The ideal candidate will possess excellent leadership skills and previous experience in team management. You will be recognized and rewarded for high performance and be part of a collaborative team focused on professional development and community impact.

Benefits

Competitive compensation and benefits package

Diverse opportunities for professional development

Collaborative work environment

Qualifications

• Proven ability to coach and develop a team.
• Experience managing employees is an asset.
• Willingness to work flexible hours.
• Familiarity with banking and digital/self-service options.

Responsibilities

• Manage a team of Customer Experience Associates.
• Build customer relationships and ensure excellent service.
• Act as Officer in Charge during emergencies.
• Contribute to enhancing customer experience.
• Assist in implementing new policies and procedures.

Skills

Excellent leadership skills

Previous experience managing a team

Flexible schedule availability

Previous banking experience

Strong technical skills

Job description

A leading bank in the Americas is seeking a Customer Experience Lead in Campbell River, BC. In this role, you will manage a team of Customer Experience Associates, build strong customer relationships, and contribute to enhancing the overall customer experience. The ideal candidate will possess excellent leadership skills and previous experience in team management. You will be recognized and rewarded for high performance and be part of a collaborative team focused on professional development and community impact.