Customer Experience Specialist — Hybrid & Growth‑Oriented

GamblingCareers.com; Toronto; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading gaming firm in Toronto seeks a Call Center Representative to provide exceptional customer service and support. The successful candidate will engage with customers through calls, chats, and emails, addressing inquiries and resolving issues efficiently. Proficiency in English and Spanish is preferred. Join a dynamic team that values innovation and a customer-centric approach, with the opportunity to work in a hybrid model that combines office and remote work.

Benefits

Annual leave

Annual bonus

RRSP program

Health insurance

Home office allowance

Wellness allowance

Qualifications

• 1+ years of customer service experience, preferably in a contact center or retail environment.
• Technical troubleshooting skills considered a plus.
• Strong verbal and written communication skills.

Responsibilities

• Understand and address customer needs and complaints.
• Engage in active listening with customers and confirm their needs.
• Utilize software and tools to manage customer interactions.

Skills

Customer service skills

Fluency in English

Fluency in Spanish

Problem-solving skills

Education

High School Diploma or equivalent

Tools

CRM software

Basic troubleshooting

Job description

A leading gaming firm in Toronto seeks a Call Center Representative to provide exceptional customer service and support. The successful candidate will engage with customers through calls, chats, and emails, addressing inquiries and resolving issues efficiently. Proficiency in English and Spanish is preferred. Join a dynamic team that values innovation and a customer-centric approach, with the opportunity to work in a hybrid model that combines office and remote work.