Customer Experience Representative

Metro Supply Chain Group; Brampton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading supply chain solutions company in Peel Region seeks a Customer Experience Representative to handle customer service activities including orders, inquiries, and complaints. Candidates should have two years of office experience and strong communication skills. The role offers comprehensive benefits including medical coverage and retirement savings program.

Benefits

Medical, dental, and vision coverage

Life and disability insurance

Retirement Savings Program

Employee Appreciation Day

Company sponsored social events

Qualifications

• 2 years general office experience in a customer service environment.
• Telephone techniques and computer skills are required.

Responsibilities

• Process and input all customer orders and handle shipping requests.
• Respond to customer inquiries and complaints in a courteous manner.
• Maintain good working relationships by tracking orders and invoicing.

Skills

Customer Centricity

Collaboration

Problem Solving

Communication

Education

Two-year College or equivalent experience

Job description

Join our team

Metro Green is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

The Customer Experience Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner.

• Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department.
• Furnish shipping and tracing information to customer as required.
• Maintain damage goods record and back-order logs.
• Handle returned products in an efficient manner and assure proper credit is given to the customer.
• Trace orders as required and notify customers of any activity concerning their merchandise.
• Assure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

EDUCATION & EXPERIENCE:

• Two-year College or one-year related experience and/or training; or equivalent combination of education and experience.
• 2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required.

COMPETENCIES:

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.