Customer Experience & Order Specialist

Univar Solutions; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A prominent chemical distributor in Toronto is seeking a Customer Service Specialist to manage the entire order process and ensure a positive customer experience. The role demands expertise in problem-solving and multitasking, along with strong organizational skills. Candidates should possess a university degree or relevant experience with at least two years in customer service. The company offers a competitive total rewards package, focusing on the well-being of its employees and supporting diversity and inclusion.

Benefits

Paid training and development programs

Education allowance

Competitive salary benefits including medical & dental

Pension with employer-matched contributions

Qualifications

• 2 years of customer service experience required.
• Strong computer skills with Microsoft Office Suite.
• Ability to effectively prioritize and multitask.

Responsibilities

• Manage the full order cycle, ensuring accuracy and care.
• Act as a trusted partner to customers, responding to inquiries.
• Build long-term customer partnerships through consistent experience.

Skills

Organizational proficiency

Attention to detail

Time management

Problem-solving

Interpersonal skills

Customer-focused

Multitasking

Education

University degree or equivalent experience

Tools

Microsoft Office Suite

Job description

A prominent chemical distributor in Toronto is seeking a Customer Service Specialist to manage the entire order process and ensure a positive customer experience. The role demands expertise in problem-solving and multitasking, along with strong organizational skills. Candidates should possess a university degree or relevant experience with at least two years in customer service. The company offers a competitive total rewards package, focusing on the well-being of its employees and supporting diversity and inclusion.