Customer Experience Champion — Banking Solutions

TD Securities; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Customer Experience Associate to enhance customer service interactions and perform financial transactions. You will help customers with their banking needs, providing tailored advice and support while adhering to company protocols. The ideal candidate will possess strong communication and organizational skills, a high school diploma, and preferably some experience in customer service. This role offers growth opportunities and comprehensive training to develop your career.

Benefits

Competitive salary

Comprehensive health benefits

Training and development programs

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs to recommend solutions.
• Respond and resolve customers' concerns using standard procedures.

Skills

Customer service skills

Detail-oriented

Initiative

Time management

Communication skills

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading financial institution in Toronto is seeking a Customer Experience Associate to enhance customer service interactions and perform financial transactions. You will help customers with their banking needs, providing tailored advice and support while adhering to company protocols. The ideal candidate will possess strong communication and organizational skills, a high school diploma, and preferably some experience in customer service. This role offers growth opportunities and comprehensive training to develop your career.