Customer Experience Associate – Remote

Spade Recruiting; Remote; CAD 30,000 - 45,000; Full time

Job summary

A remote team customer service provider is seeking reliable individuals for a customer-service role. Responsibilities include confirming scheduled appointments, assisting members via phone or online, and ensuring a positive experience. Applicants should have strong communication skills and adaptability with technology. Full training is provided, and there are consistent full-time hours available with opportunities for advancement. This position offers work-from-home flexibility based on location.

Benefits

Full training and one-on-one support

Weekly pay with bonus opportunities

Clear advancement options

Friendly, team-oriented environment

Qualifications

• No previous industry experience is required—training is provided.
• Strong reliability and time management are essential.

Responsibilities

• Confirm and organize scheduled appointments.
• Talk with members over phone or online meetings.
• Explain information in a simple way.
• Help members complete online forms.
• Keep notes organized and update records.
• Provide a positive customer experience.

Skills

Good communication skills

Customer-service skills

Comfort using computers

Time management

Ability to work independently

Job description

About the Opportunity

We’re looking for reliable, people-focused individuals to join our remote team. This role involves speaking with members who have already scheduled an appointment and need help understanding their available options.

If you enjoy helping people, working from home, and having a consistent daily routine, this position will be a great fit.

What You’ll Do

This is a customer-service–style role with steady workflow and clear tasks. Your responsibilities include:

• Confirming and organizing scheduled appointments

• Talking with members over phone or online meetings

• Explaining information in a simple, easy-to-understand way

• Helping members complete online forms and basic digital steps

• Keeping notes organized and updating records

• Providing a positive, professional experience during each call

What Makes You a Good Fit

People who succeed here typically bring:

• Good communication and customer-service skills

• Comfort using computers and video-call tools

• Strong reliability and time management

• The ability to work independently and stay organized

No previous industry experience is required—training is provided.

What We Offer

We provide a stable, long-term career path with room to grow:

• Full training and one-on-one support

• Weekly pay with additional bonus opportunities

• Clear advancement options into leadership

• Friendly, team-oriented environment

• Consistent full-time hours

• Work-from-home flexibility(location-dependent)