Customer Experience Associate- Quartier Laval , Qc (11,25H/Week)

Scotiabank; Laval (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Laval seeks a Customer Experience Associate to enhance customer relationships and deliver exceptional service. This role demands strong customer service skills and a willingness to assist customers in a professional manner. Responsibilities include understanding customer needs and processing transactions, while contributing to sales targets. The ideal candidate should be adaptable to a flexible schedule and comfortable with digital banking. Join a collaborative team focusing on innovation and growth.

Benefits

Career development opportunities

Internal training

Recognition for high performance

Qualifications

• Must have customer service experience, whether through work or community involvement.
• Ability to assist customers professionally and efficiently.
• Comfortable with flexible scheduling and simple sales situations.

Responsibilities

• Build and maintain strong customer relationships.
• Proactively understand and solve customer needs.
• Demonstrate success in a target-based performance environment.

Skills

Proven customer service skills

Proficiency in English and French

Strong technical skills

Job description

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target‑based performance environment, as well as contribute positively to a team‑oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Qualifications

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self‑service banking options to our customers

Benefits

• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• In addition to French, the incumbent must also have sufficient proficiency in English, as the role involves regularly interacting and collaborating with groups and individuals based in Toronto, as well as consistently engaging with other people, including clients who speak English, both locally and elsewhere.

Location(s): Canada : Quebec : Laval

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.