Customer Experience Associate - Dundas & Paterson, London (26.25 hours / weekly)

Scotiabank Global Site; London; On-site; CAD 45,000 - 55,000; Full time

Job summary

A prominent financial institution is looking for a Senior Customer Experience Associate in London, Ontario. In this role, you will build relationships with customers, assist them with their banking needs, and identify sales opportunities. Ideal candidates will have strong customer service and technical skills, and previous banking experience is a plus. The position offers a full-time schedule with opportunities for professional development and a competitive compensation package.

Benefits

Professional development opportunities

Competitive compensation and benefits package

Collaborative team environment

Qualifications

• Strong customer service skills are essential.
• Experience in sales and marketing is preferred.
• Technical skills for promoting digital banking options are needed.

Responsibilities

• Build and maintain strong customer relationships.
• Assist customers in navigating their banking needs.
• Identify sales opportunities during customer interactions.

Skills

Strong customer service skills

Flexible schedule availability

Proactive marketing experience

Technical skills for digital banking

Previous banking experience

Job description

Requisition ID : 233242

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face character and heart of our branches. Scotiabank is a place where we put our customers first and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network the focus is to provide exceptional service throughout the customers journey by :

• Acting as a lobby leader; ensuring customers are appropriately triaged and / or assisted
• Contributing to the Branchs targets by identifying and fulfilling simple sales opportunities including opening day-to-day accounts fulfilling pre-approved credit opportunities and processing GICs
• Nurturing rich long-standing relationships
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you

In this role you will :

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you are :

• Have strong customer service skills
• Are willing to assist in a professional friendly and efficient manner
• Are available to work a flexible schedule
• Have experience with conducting simple sales proactive marketing calls and providing financial advice
• Have strong technical skills able to promote and demonstrate the use of digital / self-service banking options
• Previous banking experience is a strong asset

What’s in it for you

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

Location

Location(s) : Canada : Ontario : London (ON)

Scotiabank is a leading bank in the Americas. Guided by our purpose : for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Required Experience

Key Skills

English Speaking, Catering, Marine Biology, Entry Level, Computer Engineering

Employment Type

Full Time

Experience

years

Vacancy

1