Customer Experience Associate - Branch & Digital Banking

Scotiabank; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading bank in the Americas is looking for a Customer Experience Associate in Ottawa. The role involves building strong customer relationships, providing excellent service, and processing daily transactions. Candidates should have proven customer service skills and be comfortable in sales situations. Opportunities for significant career development and a competitive compensation package are offered. Flexible scheduling is required to support client needs.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Supportive leadership and internal training

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Comfortable in simple sales situations.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Process day to day transactions.
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities.

Skills

Customer service skills

Problem-solving

Technical skills

Sales ability

Job description

A leading bank in the Americas is looking for a Customer Experience Associate in Ottawa. The role involves building strong customer relationships, providing excellent service, and processing daily transactions. Candidates should have proven customer service skills and be comfortable in sales situations. Opportunities for significant career development and a competitive compensation package are offered. Flexible scheduling is required to support client needs.