Customer Care Specialist (1 Year Contract)

Well.ca; Guelph; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading online wellness retailer in Guelph, Ontario is looking for a Customer Care Representative. Responsibilities include responding to customer inquiries, resolving post-purchase issues, and ensuring customer satisfaction. Candidates should have strong communication skills and a high school diploma, with 1-3 years of relevant experience. Join a company that values growth and offers competitive wages and discounts.

Benefits

Competitive wage

Employee discount

Career development opportunities

Qualifications

• 1-3 years’ experience in a similar role.
• Exceptional written and oral communication skills.
• Ability to diffuse tense or difficult situations.

Responsibilities

• Answer incoming customer calls quickly in a friendly manner.
• Assist customers in correcting post-purchase issues.
• Diagnose problems and drive appropriate solutions.

Skills

Customer service skills

Problem-solving

Communication skills

Technical skills

Multi-tasking

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Overview

Competitive Wage: $18.00 per hour

Work Schedule: Sunday-Thursday 9am-5pm EST

Discounts: offers 20% off on everything on and an Employee discount store!

As our company grows, we also want our employees to grow with us. We have many career development opportunities for all employees to grow to their fullest potential!

Apply today and join our team to help Canadians with their Wellbeing!

Responsibilities

• Customer Communication
  • Answer incoming customer calls quickly in a very friendly and genuine manner
  • Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure customer satisfaction
  • Assist customers in correcting post-purchase issues
  • Use in-house software to communicate with customers regarding their orders
  • Handle confidential customer information in a sensitive and responsible way
• Problem Management
  • Ability to diagnose problems, identify and drive appropriate solutions
  • Work closely with peers and other departments to resolve customer issues
  • Contact customers on behalf of other departments as required
  • When needed escalate issues to the Senior Customer Care team to ensure we are meeting customer’s particular needs
• Performance Criteria
  • Reports directly to the Manager of Customer Care
  • Turn first time customers into loyal customers by wow-ing them with wonderful service
  • Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at
  • Demonstrated ability to maintain / exceed personal and department goals and metrics
  • In-depth knowledge of core products and an ongoing desire to stay on top of new additions and product trends
  • Agility and ability to retain and communicate large amounts of information
• Qualifications
  • High school diploma required
  • 1-3 years’ experience in a similar role
  • Exceptional written and oral communication skills
  • Strong technical skills
  • Ability to diffuse tense or difficult situations
  • Adapts easily to change
  • Ability to learn quickly and take initiative
  • Outstanding multi-tasking and organizational skills
  • Ability to solve problems in a quick and well thought out manner
  • Working Knowledge of Microsoft Suite (incl. Outlook, Excel, Word, Teams, etc.)

This position has an In-office expectation: Minimum.1x / quarterly, or as requested by Management.