Customer Care Representative

Sandbox Mutual Insurance; Saskatoon; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A Mutual Insurance Company in Saskatoon is seeking a Customer Care Representative to ensure timely and accurate assistance for customers. This role requires maintaining detailed records of interactions and assisting in training new team members. The ideal candidate will have exceptional communication skills, a minimum of one year of relevant experience, and a friendly demeanor. The company offers competitive pay, professional development opportunities, and a hybrid work model among various perks.

Benefits

Competitive annual salary

Opportunities for professional development

Health and wellness benefits

Annual paid vacation

Hybrid work program

Paid Earned Day Off every three weeks

Free electrified parking

Two paid volunteer days

DC pension plan with contribution match

Qualifications

• Minimum one year experience in customer service or related role, preferably in insurance.
• Friendly and able to maintain effective working relationships.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Maintain detailed records of customer interactions in the CRM system.
• Assist with training and guiding new team members.
• Process payments from brokers and policyholders.

Skills

Exceptional communication skills

Detail orientation

Interpersonal communication skills

Education

Completion of Grade 12 education

Job description

We’re Sandbox, a Mutual Insurance Company Built On The Principles Of Creating, Learning, Growing, And Having Fun Doing It. We’ve Been Around For Over a Century Now, With a Focus On One Thing: Delightfully Simple Insurance. Sandbox is inclusive, engaging, and growing incredibly fast, so working with us is actually exciting! If you’re ready for the next step in your career, join the Sandbox team! As our Customer Care Representative you'll be responsible for ensuring customers receive timely and accurate assistance and solutions while addressing customer needs in a delightfully simple manner in alignment with Sandbox delivering exemplary customer experiences.

Why You’ll Want to Build With Us

Well, because Sandbox really is a sandbox — a giant playground for grown-ups who want to laugh, be creative, work dynamically, and take on new opportunities. No matter who you are, Sandbox is an extraordinarily welcoming and giving place! Like, extra-extraordinarily. And it’s all because of our people.

Perks

• Payday Perks: Competitive annual salary!
• Level Up: Tons of opportunities for professional development – on us
• Health & Wellness: Great benefits for you and your family, like dental and health and wellness spending accounts
• Vacation Goals: Annual paid vacation time, so you don’t have to put your travel dreams on hold
• Best of Both Worlds: A hybrid work program, when applicable
• Bonus Days: A paid, Earned Day Off (EDO) every three weeks. That’s like 17 extra vacation days a year!
• Parking: Free electrified parking at our head office
• Community Care: Two paid days a year to volunteer for causes that matter to you (on company time!)
• Ride into the Sunset: DC pension plan, and what’s even better—we match 6% of contributions

Dive In And Make a Splash Every Day, By

• Responding promptly and professionally to customer inquiries, requests and complaints received via phone, email, chat, and other digital channels while maintaining consistency in service quality across all platforms.
• Maintain accurate and detailed records of each customer interactions, transactions, and resolutions in the company's Customer Relationship Management (CRM) system.
• Ensure all interactions are completed within established standards of delivery and service level to facilitate the achievement of member satisfaction, productivity, and efficiency in a fast-paced environment.
• Assist with training and guiding new team members.
• Process payments from brokers and policy holders.
• Perform other related duties as assigned.

What You Bring To Sandbox

• High School Grad: Completion of Grade 12 education
• Experience Counts: A minimum one (1) year experience in underwriting, claims or accounting; or one year customer service, call centre, conflict resolution, customer sales, or customer support role, preferably within the insurance industry
• Master Communicator: Exceptional communication skills, both verbal and written
• Detail Detective: Fantastic detail-orientation skills to make informed decisions when it comes to claims
• People Person: Friendliness and interpersonal communication skills — the ability to maintain effective working relationships with team members and encouragement of company culture

Come Out To Play

Serious about fun? So are we. Apply Now or dive in right here!

We thank all interested candidates; however, only those considered for an interview will be contacted.