Customer Care Representative

Sonova International; Sarnia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care provider in Sarnia, Ontario, is seeking a Customer Care Representative. The role involves providing exceptional customer service, scheduling appointments, and managing client accounts. Ideal candidates will possess strong communication skills and a willingness to learn. This full-time position offers a starting wage of $20/hour along with health benefits and growth opportunities.

Benefits

Competitive starting wage

Extended health benefits

3 weeks vacation

Quarterly bonus

Professional development opportunities

Qualifications

• Strong communication and customer service skills are essential.
• Experience working with accounts receivable is a plus.
• A friendly, can-do attitude and a willingness to learn.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and manage client accounts.
• Assist with minor device repairs after training.

Skills

Strong communication skills

Customer service skills

Experience in accounts receivable

Willingness to learn

Job description

Overview

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment

Are you passionate about providing customer service that exceeds expectations

If so we think you belong here at Connect Hearing as a Customer Care Representative !

Who we are

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. Were passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package professional development opportunities and promote a safe and healthy workplace.

Working Location: Sarnia Ontario

Reporting to: Regional Clinic Manager

Responsibilities

• Providing exceptional customer service in person over the phone and by email
• Scheduling appointments and organizing files for the clinics Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs dont worry training provided!

What you get in return

• 20 dollars / hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start increasing with tenure
• 6 days of personal time in your first year
• Additional days off including your Birthday!
• Monday Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We’d love to hear from you if

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a Can-Do attitude you love to learn and are passionate about growing your knowledge

Dont think you meetthe criteria

If youre willing to go all in and learn wed still love to hear from you!

Apply today we look forward to reviewing your application!

More About Us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence integrity collaboration and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions not just a company that makes products : but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak Unitron Hansaton Advanced Bionics and AudioNova Sonova develops manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves they create sense

ConnectHearingCanada

LI-KV1

Required Experience :

Unclear Seniority

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1