Customer Care Centre Operator

London Drugs Limited; Richmond; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading retail chain in Canada is seeking Customer Care Centre Operators in Richmond, BC. Successful candidates will handle customer inquiries over the phone, resolve issues, and provide essential data reporting. The role requires excellent communication skills and customer service experience. Benefits include medical coverage, RRSP matching, and employee discounts. Flexible scheduling is required.

Benefits

Comprehensive medical, dental, and vision coverage

Company matched RRSPs

Employee Discount Program

In-House Training & Education Courses

Employee Family Assistance Program

Community Involvement

Qualifications

• Professional telephone manner with excellent interpersonal skills.
• Ability to communicate effectively with all levels of personnel.
• Superior customer service experience and a sense of urgency.

Responsibilities

• Answer and redirect incoming calls related to customer inquiries.
• Direct calls to appropriate stores or departments and resolve enquiries.
• Provide receptionist switchboard coverage as needed.
• Input data, generate, and distribute reports on customer responses.

Skills

Customer service experience

Interpersonal skills

Effective communication

Telephone manner

Job description

Overview

Not just a job… a community, a partnership, a team. You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our Head Office in Richmond BC currently has opportunities for:

Customer Care Centre Operators

The Customer Care Centre Operator is responsible for answering and redirecting all incoming calls pertaining to customer general inquiries, escalated Customer Service calls, customer enquiries for our online website, as well as our photo lab site and online job board. The Operator will direct calls to the appropriate store or department and resolve customer enquiries or concerns over the phone. This role also provides receptionist switchboard coverage and is responsible for data input, reporting, and distribution of reports on customer responses.

Responsibilities

• Answer and redirect incoming calls related to customer inquiries, escalated service issues, online store and photo lab site inquiries, and the online job board.
• Direct calls to the appropriate store or department and resolve customer enquiries or concerns over the phone.
• Provide receptionist switchboard coverage as needed.
• Input data, generate, and distribute reports on customer responses.

Qualifications

Candidates should have a professional telephone manner, excellent interpersonal skills, and a good command of the English language. They should be productive, organized, and able to communicate effectively with all levels of personnel within London Drugs and externally. The ideal candidate will have superior customer service experience, a sense of urgency, and strong communication skills (good listener, patient, and articulate).

Benefits

• Comprehensive medical, dental, prescription drug and vision coverage available with service for you and your family.
• Company matched RRSPs.
• Employee Discount Program.
• Ongoing In-House Training & Education Courses.
• Employee Family Assistance Program (free confidential counselling).
• Employee Recognition Program.
• Community Involvement.

Work Schedule & Application

Applicants should be available to work a flexible schedule, Monday to Sunday.

If you possess the necessary skills and expertise and would like to join an exciting team of professionals, Apply Now!

Equal Opportunity & Privacy

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. The statements describe the general nature and level of work and are not intended to be an exhaustive list of responsibilities, duties, and skills required. London Drugs does not use third party recruitment services. London Drugs may collect, use, and/or disclose your personal information as needed to establish, manage or terminate an employment relationship, including references or other information for candidacy assessment. To protect yourself, avoid responding to unsolicited offers from unfamiliar sources or disclosing sensitive information to untrusted sites.