Customer Care and Reservations Specialist

PAL Airlines; San Juan de Terranova; On-site; CAD 40,000 - 50,000; Full time

Job summary

A regional airline is seeking a Fixed-Term Customer Care & Reservations Specialist in Terranova y Labrador. Responsibilities include assisting travel agencies, maintaining eticket databases, and booking flights for customers. Candidates should have at least 1 year of customer service experience and be familiar with the travel industry. This role offers travel privileges and comprehensive health benefits.

Benefits

Travel privileges

Comprehensive health benefits

Defined Contribution Pension Plan

Employee Stock Purchase Plan

Employee Tuition Assistance Program

Employee and Family Assistance Programs

Qualifications

• 1+ years of customer service experience is required.
• 1+ years of technical support experience is preferred.
• Experience in Travel and Tourism is preferred.

Responsibilities

• Assisting travel agencies with reservation and ticketing support.
• Daily maintenance of the eticket database.
• Quote fares and book flights for customers.

Skills

Customer service

Technical support

Communication skills

Education

Completion of secondary schooling in a related field

Job description

Overview

PAL Airlines is dedicated to providing customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast-paced environment, take pride and ownership in what you do, and have exceptional customer service skills, we want you on our customer service team!

We are currently seeking a Fixed-Term Customer Care & Reservations Specialist to join our team.

Responsibilities

• Travel Agency Support. Assisting travel agencies with reservation and ticketing support
• Eticket Database Maintenance
  • Daily maintenance of our eticket database
  • Processing open coupons
  • Processing exception etickets
• Daily processing of the eticket ETL error queue
• GDS reject Queue Maintenance
• Daily on-time processing of the GDS reject queue
• Tier 2 Ticketing Support
• Assisting PAL Airline station CSR’s with reservation and ticketing support of GDS, Interline and Codeshare bookings
• Assisting Other Airline Partner helpdesks with reservation and ticketing support of FIM/Interline/Codeshare Bookings
• Reservations Agent duties as required
• Quote fares and book flights for customers
• Provide customers with necessary information connected with flights
• Communicate with customers to determine individual needs
• Must make use of excellent communication and sales skills
• Respond to cargo inquiries providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damaged bag reporting, and answering phones
• When necessary, identify and implement solutions to meet evolving industry and customer needs
• Other duties as assigned

Qualifications

• Completion of secondary schooling in a related field is required
• 1+ years of customer service experience is required
• 1+ years of technical support experience is preferred
• Experience in Travel and Tourism is preferred

What we offer

• Travel privileges with PAL and its network
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines