Country Manager - Canada

eMed Healthcare UK; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading health-tech company seeks a Country Manager in Toronto to establish and manage operations in Canada. The role involves navigating regulatory landscapes, managing local teams, and overseeing partnerships in healthcare. Ideal candidates will have over 5 years of experience in healthcare operations in Canada, with proven skills in compliance and project management. A fulfilling opportunity with a dynamic work environment focused on innovation in health services.

Qualifications

• 5+ years’ experience in healthcare operations or digital health in Canada.
• Proven understanding of healthcare compliance (telehealth, PHIPA/PIPEDA).
• Experience building partnerships with labs or health authorities.

Responsibilities

• Lead regulatory registration and licensing process in Canada.
• Oversee day-to-day operations of the Canadian service.
• Manage relationships with key partners and vendors.

Skills

Healthcare operations

Regulatory compliance understanding

Project management

Communications skills

Leadership abilities

Education

5+ years in digital health or regulated health services

MBA or relevant master's degree

Job description

We want to start up an in‑country Canada operation. eMed is the engine and power behind our associated brands and wishes to set‑up a health‑tech platform to support the sale of weight loss programmes (including prescription of GLP‑1s) across the Canadian provinces. Subject to local legislation and regulation, eMed will then liaise with a related company, SheMed, to launch a direct to consumer business in the women’s and men’s health spaces.

eMed Canada will also be looking to move into business sales (typically as a benefit offering for larger employers or on insurance platforms) and to move into governmental backed healthcare weight loss programmes.

The country manager will be a key local recruit to drive the appointment and day to day management of a small group of local staff to set up and launch the Canadian branch office and brand. This role will require navigating a complex regulatory landscape, engaging a quality local team and working at pace and with demanding stakeholders to create a best in class offering by Q1 2026.

WHAT YOU'LL WORK ON

Market Setup & Compliance

• Lead the regulatory registration and licensing process for the service in Canada (e.g., virtual care, telemedicine, lab partnerships).
• Ensure compliance with all provincial college and privacy regulations (e.g., PHIPA, PIPEDA).
• Liaise with local lawyers, regulators, and medical advisors as necessary.

Clinical, Pharmacy & Lab Partnerships

• Identify and onboard partner providers, pharmacies, and laboratories for sample collection and results integration.
• Establish SLAs and workflows with partner clinics and pharmacies.
• Manage relationships with key vendors (labs, logistics, insurers).

Operations & Delivery

• Oversee day‑to‑day operations of the Canadian service - ensuring turnaround times, clinical safety, and customer satisfaction.
• Recruit and manage in‑country hires.
• Implement and localise SOPs, training, and QA processes.

Commercial & Growth

• Support commercial rollout plans with insurers, corporate clients, and local marketing.
• Provide market feedback and insight to product and leadership teams.
• Contribute to pricing, packaging, and GTM strategy.

Leadership

• Represent the company in Canada.
• Build a high‑performance local culture aligned with the company’s mission.
• Report directly to the UK MD and collaborate across clinical, tech, and business functions globally.

WHAT WE’RE LOOKING FOR

• 5+ years’ experience in healthcare operations, digital health or regulated health services in Canada.
• Proven understanding of healthcare compliance (telehealth, PHIPA/PIPEDA, College of Physicians and Surgeons).
• Experience building or managing partnerships with labs, clinicians, or health authorities.
• Strong operational execution and project management skills.
• Excellent communication and leadership abilities.

Preferred

• Experience with asynchronous or virtual care models.
• Background in healthtech startups or scale‑ups.
• MBA, MPH, or other relevant master’s degree.

Please note that offers of employment are subject to receipt of satisfactory references and a enhanced DBS check.

WORKING AT EMED

Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! You’ll have a chance to work in a fast‑paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

At eMed our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.