Counter Sales/Warehouse Associate

Sonepar; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading electrical distributor in Calgary is seeking a Customer Service Representative responsible for providing excellent service and managing orders at the branch. Candidates should have a high school diploma and experience in customer service. This role offers competitive salary and benefits, with opportunities for career growth in a thriving industry.

Benefits

Competitive salary

Flexible benefits program

Employee discounts

Tuition reimbursement

Career development opportunities

Responsibilities

• Fill orders and ensure timely completion.
• Assist customers with product identification and upselling.
• Maintain a safe and clean working environment.

Skills

Customer Service

Order Management

Communication

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Inventory Software

Job description

About Us

With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces. To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world''s #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position

Responsible for providing excellent service to customers who visit the branch to either place orders, and/or pickup their product requirements.

Major Responsibilities

• Filling orders and ensure they are completed in a timely manner.
• Informing customer and/or the Sales Department of any issues that might occur with filling product requested.
• Continuously updating Branch Manager of customer interests and issues.
• Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
• Assisting customers with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and/or up-selling of related product(s).
• Physically locating/picking order once product order has been finalized.
• Maintaining a safe and clean working environment.
• Assisting with the overflow of sales calls.
• Assisting the Shipping/Receiving Department with storing product/inventory.
• Other duties as required.

Education & Training

• High School Diploma required.
• Knowledge of Microsoft office required.

Experience

• Up to 1 year of related experience.
• Experience using inventory software preferred.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits.
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Diversity, Inclusion & Sustainability

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos. Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. This commitment is detailed in our Global CSR report and related information provided by Sonepar.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. For more information about our Inclusion and Diversity initiatives, please visit the Diversity & Inclusion pages on our site.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.