Counter Sales Associate

WolseleyCanada; Medicine Hat; On-site; CAD 45,000 - 60,000; Full time

Job summary

Wolseley Canada seeks an experienced professional to join their team. This role involves managing order processes, maintaining stock levels, and providing exceptional customer service. Ideal candidates will have a minimum of two years of industry experience and possess strong negotiation skills. Bilingualism in French and English is an asset.

Qualifications

• Minimum of 2 years related experience in the industry.
• Valid driver’s license with a clean driver abstract.
• Fluency in both French and English is an asset.

Responsibilities

• Assess job requirements and ensure stock availability.
• Complete order processes and prepare quotes for urgent jobs.
• Provide product knowledge and perform product research.

Skills

Customer Relationship Management

Product Knowledge

Negotiation

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

KEY RESPONSIBILITIES

• Assesses the requirements of the job.
• Ensures stock availability as scheduled.
• Completes the order process which includes offering pricing terms according to established margins; souring of additional products; and generating sales orders.
• He/she is also responsible for preparing small order quotes on urgent contracting jobs.
• Offers product knowledge to customers.
• Performs necessary product research in catalogues and on internet.
• Offers alternative stock or non-stock items depending on specifications.
• Processes orders to completion and verifies with a generated computer ticket to ensure acceptance of the order.
• Confirms details of delivery according to scheduled times and commitment dates.
• Verifies all items are available for the customer as scheduled and obtains stocking information off the system to determine causes for discrepancies.
• Notifies Sales Representative or the Purchasing department of low stock or errors in the inventory count.
• Overtime as required.

KNOWLEDGE REQUIREMENTS

• A minimum of two (2) years or more related experience in the industry
• A valid driver’s license with a clean driver abstract is required.
• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
• Fluency in both French and English would be an asset.