Corporate Manager - Quality and Customer Services

CenterLine Holdings; Lasalle; On-site; CAD 124,000 - 180,000; Full time

Job summary

A leading manufacturing company in Essex County, Lasalle, is seeking a Corporate Manager – Quality and Customer Services to oversee ISO compliance and improve customer experience. The ideal candidate should have over 5 years of management experience in quality control and possess ASQ Quality Engineer certification. This role includes managing staff and championing problem-solving efforts while contributing to product quality. The job offers a competitive salary with additional benefits like health coverage and retirement plans.

Benefits

Health, dental, vision care benefits

Life insurance

Company matching pension plan

Retirement benefits

Tuition reimbursement

Employee Profit Sharing Bonus

Employee Assistance Plan

Qualifications

• 5+ years of Quality Team management experience.
• Experience with ISO 14001 and ISO 27001 management standards.
• Exceptional analytical and problem-solving skills.

Responsibilities

• Oversee compliance with ISO9001:2015 quality control system.
• Manage staff responsible for quality assurance and control.
• Facilitate CenterLine's problem-solving efforts.

Skills

Process improvement

Analytical skills

Communication skills

Problem-solving

Team management

Education

ASQ Quality Engineer certification

Job description

We have an exciting opportunity to join our team as we are actively recruiting for a Corporate Manager – Quality and Customer Services reporting to the VP, Domestic Operations. In this position you will oversee the effective functioning of our integrated business management system which includes the registered ISO 9001 Quality Management System, as well as ISO 14001 environmental, ISO 27001 information security and customer services. Consideration will be given to candidates with ASQ Quality Engineer certification with ISO 14001 and ISO 27001 experience.

Our company

CenterLine (Windsor), Limited is a recognized leader in manufacturing standard configured products and custom designed resistance welding, spot welding, arc welding and metal working equipment. A dynamic vertically integrated family‑owned business since 1957, CenterLine is proud to be recognized as one of Canada’s Best Managed companies. Our company is growing and offers additional career opportunities as you develop skills and gain experience. Please see our website WWW.CNTRLINE.COM for more details on opportunities within our company.

Commitment to our People

You will gain extensive process and product experience to expand your knowledge and personal development in a culture that promotes engagement and work‑life balance.

What we’re looking for

• Oversee compliance with ISO9001:2015 registered quality control system
• Support CenterLine’s Internal Auditing Team to ensure business processes are robust and effective
• Manage staff responsible for CenterLine’s quality assurance and quality control processes
• Lead a team who interface with customer quality personnel with timely and effective responses to product quality issues as they arise
• Facilitate and champion CenterLine’s problem‑solving efforts by managing corrective action processes and mentoring team members on best practices
• Support new product releases to ensure first time product quality (PPAP, APQP)
• Manage Customer Services Group in determining and executing improvements that elevate the customer experience across CenterLine products and services
• Hands‑on experience supporting ISO 14001 and ISO 27001 management system standards

What you need to succeed

• ASQ Quality Engineer certification preferred
• 5+ years of Quality Team management experience
• Expertise in process improvement and statistical methods
• Demonstrated manufacturing experience
• Experience with ISO 14001 and ISO 27001 management system standards
• Exceptional analytical and problem‑solving skills
• Excellent organizational, communication and presentation skills (written, oral)
• Experience in delivering a superior level of service, support and insight in a team atmosphere

Additional Benefits

• Health, dental, vision care benefits
• Life insurance
• Company matching pension plan
• Retirement benefits
• Tuition reimbursement
• Employee Profit Sharing Bonus
• Employee Assistance Plan

Salary range: $90,000 - $130,000 annually
Interested candidates should apply no later than Friday, January 16, 2026.

CenterLine (Windsor) Limited is committed to having a workforce that is reflective of diversity, equity and inclusion and strongly encourages applications from qualified individuals from the designated groups.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, CenterLine Windsor Limited will provide accommodations anytime throughout the recruitment process to applicants with disabilities. If selected to participate in the recruitment process, please inform the Human Resources staff of the nature of any accommodation(s) that you may require.